Span Packaging Case Study
The Situation
Span Packaging is a longtime Glenroy customer, having utilized Glenroy as a converter for nearly 20 years. However, businesses are always looking for the most cost-effective and efficient production methods, especially in these challenging economic times. So recently, one of Span’s customers opted to try a new converter who was close by, allowing easier access for press runs, production processes, etc.
“Glenroy continues to be the best supplier to Span. Your team’s ability to react to our needs keeps us coming back for more.”
Keith Wyatt, Director of Sales and Marketing
Span Packaging
Unfortunately, the choice turned out to not meet expectations, with the new converter unable to turn around the order in a timely fashion. Span became concerned about meeting production and customer deadlines and contacted Glenroy to see if they could help.
The Solution
Glenroy, which prides itself on its unparalleled customer service, jumped in immediately to help Span Packaging quickly resolve this issue. Glenroy’s planning, scheduling and manufacturing team members quickly met to determine how to meet this valued customer’s needs.
The Results
In record time, Glenroy produced eight different orders, equalling more than 75,000,000 square inches of product. Glenroy cut the normal 3½ week lead time (from proof approval to completion) down to four days and did it without sacrificing production efficiency or product quality!
Glenroy not only provided unprecedented turnaround time, but by running the eight items in a combined campaign run, Span saved thousands of dollars!
According to Keith Wyatt, Span’s Director of Sales and Marketing, Glenroy provided “miraculous” turnaround on these orders. Wyatt said the service was “remarkable and went above and beyond” expectations.